Frequently Asked Questions

Everything you need to know about Zenbivy style and service.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location, typically ranging from 7-14 business days.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return or exchange through our online portal using your order number.

Which payment methods do you accept?

Zenbivy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.

Are your materials sustainably sourced?

Yes, Zenbivy is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with manufacturers who adhere to fair labor practices.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.